How to Fix 11 Common Google Home Problems
Google Home is Google’s own answer to Amazon Echo, but it unfortunately still suffers from some of the same problems as its competitor. It’s a beautiful, smart home hub and even a great personal assistant when it works, but when it doesn’t, it’s an expensive paperweight that doesn’t do more than looking nice on your desk.
Related: A Beginner’s Guide to Amazon Echo
If you’re a Google Home owner, you’ve probably run into a few already. Even if you haven’t, going over what problems can happen will help you fix them whey finally do or help you prevent them before they start. Between Google Home not picking up your voice, or it mishearing you when you’re right in front of it; here’s how to fix everything.
1. Google Home Won’t Respond to Your Voice
I decided to start with the biggest problem Google Home has, and that’s the device not responding when you try talking to it. A personal assistant that gives you the silent treatment isn’t very useful to anyone, so let’s look at how to fix it.
Each of these won’t take more than a few minutes at most, so when Google Home doesn’t respond:
- Press the microphone mute button to see if Google Home was muted accidentally.
- Unplug Google Home before waiting at least a minute to plug it back in.
- Gently blow on both black dots on the top of Google Home, and then wipe the top with a soft and dry
- Perform a factory reset by pressing and holding the microphone mute button for 15 seconds until you hear the confirmation from Google Assistant. A factory reset will clear all personal data from Google Home.
If all else fails, please contact Google’s call center for additional help.
2. Google Home Won’t Connect to Wi-Fi
Google Home does most if not all of its communication with other smart devices over Wi-Fi. Thankfully, whether your connection only drops occasionally, won’t connect at all, or is just generally spotty; it’s still fixable.
If you think the problem is with your network, try:
- Resetting your router and/or modem by turning them on and off again.
- Renaming your Wi-Fi network.
- Changing the password to your network, or getting rid of the password only temporarily.
- Connecting Google Home to a different network.
- Disconnecting other devices from your network to see if they’re interfering with Google Home’s connection.
If you think the problem is with Google Home, try:
- Resetting Google Home by unplugging it and plugging it back in again.
- Moving Google Home to a different location in the house, preferably closer to your router.
- Factory resetting Google Home by pressing and holding the microphone mute button for 15 seconds, and then doing the first time setup again. A factory reset will clear all personal data from Google Home.
If you still can’t resolve the problem, all you can do is wait for an update, or contact the call center.
3. The Google Home App isn’t Working
The Google Home app is one of the best ways to communicate with Google Home aside from your voice, so it’s important that it’s always running ship shape. Before you start troubleshooting the app, make sure it’s up to date first. It’s possible a new update came out even while you’re reading this.
Once you’ve made sure your app is up to date, the next step is to uninstall it before reinstalling it again. If this doesn’t clear anything up, try closing any power-intensive apps while you have the Google Home app running.
If you’re still experiencing problems, it’s either your Android having the problem, or the app itself hasn’t gotten the fix it needs yet. For the former, look at apps and files you’ve downloaded recently. Have you experienced any problems with these in the past few days? If so, take a look at our troubleshooting steps to get to the root of the problem.
For the latter, all you can really do is wait for an update that fixes your specific problem. It’s unfortunate and is just another common problem with Google Home that needs to be worked on as soon as possible for the users it affects.
4. Your Address in Google Home isn’t Correct
Your address is used for multiple Google Home commands, so it’s important that your device gets it right. Hearing the weather for Toronto doesn’t do you much good if you want to know if you need an umbrella today in Richmond.
To set, or fix your address, go to your settings in your Google Home app.
In the top left corner of the screen, press the button there and choose More Settings. From there, please Google Account Settings, Personal info, and then Home & work locations. Now change any address you see to the correct ones to fix the problem.
5. Google Home Only Accepts One Google Account
While this is a pretty big problem, it isn’t an error. Unfortunately, you can’t use more than one Google account with Google Home. This isn’t a big problem for every Google Home owner, but if you have multiple people using the same Google Home device, all of them will have to share the same account.
Hopefully this changes in the future, but for now, only one Google account can be tied to Google Home at a time.
6. Google Home’s Touchpad Stopped Working
Google Home’s touchpad is very subdued. The only way you’d notice it is in the right light, or if you ran a finger across it at random. It’s easy to use to control volume and other aspects right from the device quickly, well, except when it isn’t working.
There aren’t that many ways to fix a rogue touchpad, but I know of a few. From the top of the list to the bottom, try:
- Unplugging Google Home and letting it sit for a minute before turning it on again.
- Wiping the top of Google Home with a soft and dry
- Plugging Google Home into a different power source, or a different outlet in the house.
- Update Google Home through the Google Home app if you haven’t already.
If none of these clear up the problem, the only thing left to do aside from either living with the issue, or returning Google Home for a new one is a factory reset.
To factory reset your Google Home, press and hold the microphone mute button on your Google Home for at least 15 seconds.
If your volume is turned on, you’ll hear a confirmation. Otherwise, hold the button for at least 30 seconds to ensure the reset process starts.
7. Both Your Android and Google Home Respond at the Same Time
One difference between Google Home and Amazon Echo is that on Google Home you can only use specific wake commands, instead of being able to set your own. Unfortunately, this means if you say “OK Google” both your Android and Google Home will respond if able.
An easy and the only, way to fix this is to use one of the two other preset wake commands for Google Home. Instead of starting a command with “OK Google” use “Hey Google” or “Hi Google” to get your point across. This lets Google Home know that you’re speaking to it, and your Android will stay quiet.
8. Google Home Suddenly Stops Playing Music
This sadly isn’t a problem that has a concrete fix yet, but the root of the issue has at least been uncovered. During audio playback, Google Home will sometimes disconnect from Wi-Fi for a second, making playback stop completely. If you ask Google Home to resume playback, it tells you that you weren’t playing anything in the first place.
Google Home isn’t trying to be sassy with you, it’s just dropping your connection before picking it back up again. Sadly, all you can do is to try to follow the steps I outlined in #2 of this list, and then ask Google Home to play the audio again.
9. Google Will Randomly Respond Even When Not Asked a Question
If your Google Home suddenly speaks up even though you haven’t asked anything, it’s not because there’s a ghost in the house that wants to know the weather, but because something in the room is making excess noise near Google Home’s microphone.
If you have Google Home positioned near a window, or a speaker, move it somewhere else, so it won’t confuse something else for your voice.
10. Google Home Responds but Won’t Answer Questions
If you’ve ever asked Google Home a question and it tells you that it can’t find the answer, that seems more than a little suspect. Google Home might not know everything, but if Google can find the answer, so should Google Home. In most cases, a quick reset where you unplug and plug Goole Home back in fixes this issue.
If it persists, disconnect your Google Home from Wi-Fi for a few minutes before reconnecting it. When Google Home connects again, it’ll be able to answer questions effectively.
11. Google Home Replays Almost Nothing but Static in Transcripts
I mentioned blowing on the microphone before with another problem, and doing it again here helps more than you might think. If you can see the two dots on top of Google Home, gently blow on both of them to help clear them of any dust or residue that’s messing with the microphone.
If this doesn’t fix the problem, you could have a hardware issue on your hands that only Google support can help you with.
I think that Google Home is a great device, even if it has a few common problems among owners. It’s an alternative to Amazon Alexa that works with your smart devices that helps make your home feel a little bit smarter and much more convenient.
If you have any problems with Google Home and need help, please leave a comment below so we can point you in the right direction.
Aren’t you suppose to ask if it’s plugged in? Seems to me that that should be the first question.
I woke up this morning to my Google Home having factory reset itself. I’m fortunate that I woke up on my own, because I use my Google Home device as my alarm clock. My confidence in it working as one now is diminished because of the self-reset. Any idea why it would do this?
Hi, Kristen. This doesn’t appear to be a known issue with Google, but I would speculate that your device may have messed up when installing an update, and forced itself to factory reset to fix the issue. Unfortunately, there’s nothing for you to do to prevent it from happening again, but the odds of that happening appear to be relatively low.
Goofle home is set up on my husbands iphone and it only responds to his voice no one elses????
Hi, Tina! Have your husband make sure that his Google security settings aren’t set to only recognize his voice. He may have turned this setting on for his Google Assistant without realizing that it would affect your Google Home.
Google home doesn’t put calls through, keeps saying try again in a few seconds but it don’t work. All other home commands work well, tried reboot and the works.
Hi Cecil. Make sure you’ve updated your Google Home to the latest firmware. Many people have had this problem with older firmware and have reported that it was resolved after updating. If that still doesn’t solve the problem, a hard reset and an update should do the trick.
I have two google homes and one mini. When I go through the set up process it works fine initially, then once i go to the other device and get it set up it cancels out the other one? I have reset everything, even bought wifi extenders and set up the google homes on their own network with nothing else and had the exact same issue. So I can only use one google home for some reason?
Google Home Mini wake word
There need to be different wake words for Google Home Mini and the Google iOS app on iPhones and iPads. They both respond to “Hey Google” or “Okay Google”. I am totally fed up with asking Google app a question on my iPad in the bedroom, and seeing “answering on another device” when the “other device” is my Google Home Mini in the kitchen.
When questioning Google app on my iPad in the kitchen (forgetting Google Home Mini will reply), Google Home Mini answers with “sorry, I don’t know how to do that”, whereas the app could easily have searched for a visible answer to my question.
Why can’t a few different choices for a wake word be provided, or even a custom wake word selected by the owner? Even my GPS offers a choice.
This is a great suggestion, Carol! Unfortunately, the problem you’re describing is a common one for Google Home users, as well as users of other smart home devices. Being able to use different wake words for different devices is a great solution.
Hello and merry Christmas!
We have a google mini home with Samsung speakers but the music is crackly with noise disturbance.
Can you help?
i had a problem with it disconnection from the WiFi. found out it was a weak power supply. As soon as it was replaced. have not had a problem since.
Whenever I pause my news stream from Google home, if I try to unpause or resume more than 5 minutes later, it tells me nothing is playing right now. If I say resume the news, it also tells me nothing is playing right now. So I have to start the news stream from the beginning which is maddening
Mine is stuck on some updates ..For instance I use to listen too entertainment news every morning One was TMZ it is now stuck on July and keeps repeating the same thing over and over. Now its doing this with daily beast obsessed its stuck on March 10th and keeps continuing too repeat that day. I’ve tried everything but it will not start the update from the current date. Any suggestions this really annoys me.
I ask google to play an artist (Billy Joel). Google responds by saying ok here is a Pandora channel Billy Joel Radio. Problem it does not start playing music. You have to repeat the request a number of times (Google repeats info again as well). It might work eventually but on some artist you never get it to play.
When we asked our Google home to play smooth jazz, it comes back with a response that says, “All right. Playing smooth jazz Christmas music radio”. We have asked it to play smooth jazz many times before, and this never happened. What do we do?
Hi Linda, did you mean that Google Home had a response? Or that it played something else? The former is normal, but if it’s the latter, it’s most probably because it’s nearing Christmas time! Be more specific with what you want Google Home to play for you.
I have 4 Google minis. The one in the bedroom does not recognize my ecobee thermostat.
Hi Mickey, unlink your ecobee thermostat then re-link it. Let me know if this works for you!